The second-hand marketplace Members Share Anger About Size Changes

Shoppers are voicing their frustration due to a modification that led to products showing incorrect sizing.

This online marketplace has updated its measurement guidelines for women's and children's garments failing to inform every member regarding the update.

Social Media Reaction

Countless users and merchants are expressing on platforms saying Vinted listings now show an altered size classification versus the original listing due to the recalibration.

Vinted explained the revised method more closely matches similar services.

It has advised users to check their listings and manually change the size where appropriate, causing user dissatisfaction.

Measurement Approach Changes

Previously, the measurements included one number and one letter, for instance S/8 or M/10.

The revised method features a letter and a range like S/UK 8-10.

With some products, the measurements have been reclassified - for example a size L used to be a 12 but currently displays as UK 16-18.

User Experiences

A fashion influencer, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".

"Rarely do manufacturers list XL as sizes 20-22," as the platform currently indicates.

A different member, located in Scotland, said garments she listed with size 14 tags were displaying on the service as size 20–22.

"If anyone [who is] size 20-22 buys them they may become frustrated," she stated.

Manual Updates

Another shopper, located in England, stated she felt frustrated because the modification necessitated personal updates the measurements for "each individual item".

"Personally, this is quite irritating, as I'm chronically ill and Vinted sales have been crucial for me since losing part of my income," she said.

Platform Context

The service features exceeding 100 million shoppers, with 18 million British users.

It has emerged as a preferred choice versus similar marketplaces including eBay and Depop.

This represents another occasion where an unanticipated change within the service has received backlash: last year, the service retracted a modification regarding delivery choices due to shopper criticism.